Refund policy
At Desi अलंकारी , we prioritize your satisfaction. If you're not entirely pleased with your purchase, we're here to assist you with our straightforward exchange process.
ELIGIBILITY FOR EXCHANGE
Timeframe: Items are eligible for exchange within 7 days from the date of delivery.
Condition: Products must be unused, unwashed, and in their original packaging with all tags intact.
Proof of Purchase: A valid receipt or order confirmation is required.
NON-EXCHANGABLE ITEMS
Certain items are not eligible for exchange:
Customized or personalized items.
Items marked as "Final Sale" or purchased during clearance events.
EXCHANGE PROCESS
To initiate an exchange:
Contact Us: Reach out to our customer service team at desi.alankari@gamil.com with your order details and reason for exchange.
Confirmation: Once approved, you'll receive instructions on how to return the item.
Shipping: Securely package the item to prevent damage during transit. We recommend using a trackable shipping service.
Processing: Upon receiving and inspecting the item, we'll process the exchange within 7-10 business days.
SHIPPING COSTS
Customer Responsibility: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Replacement Shipping: We cover the shipping cost for sending the exchanged item back to you.